1. Basic information about shopping at Coffee Service online store.
- Coffee Service Sp. z o.o. – an online store (further referred to as “Coffee Service”) located at www.coffee-service.pl provides online shopping, in the scope of goods currently offered by Coffee Service.
- Coffee Service online store is available via www.coffee-service.pl (further referred to as “Shop”). Purchasing goods offered by the Shop requires an e-mail account that allows messages to be at least as large as 100 kb.
- The Shop is operated by:
Coffee Service Sp. z o.o.
ul. Niemcewicza 26/U7
02-306 Warszawa
tel. (+48 22) 625 15 10
(+48 22) 628 06 83 - Opening an account at the Shop, performed via an internet site indicated above, constitutes acceptance of these Terms and Conditions.
- Use of the Shop requires opening an account on “Login/register” tab. Registration consists in opening an account by entering, among others, login and user password, and filing in a register form with the following data:
● Company name/entrepreneur’s name and surname;
● Name and surname of a person entitled to place orders;
● REGON number (enterprise ID);
● NIP/NIP EU number (taxpayer ID);
● Company address (street name, house/flat number, postal code, city, country);
● Contact phone;
● E-mail address. - Registration procedure described above in item 5 is necessary only at first login, and in case of correctly performed registration. Next purchases are performed with the use of the login in the form of registered e-mail address and user password, which enable to log in at the site, choose, and purchase goods.
- Registration and purchase of goods can be performed only by entrepreneurs defined in the Freedom of Business Activity Act par. 4 item 1 and 2 (Dz. U. 2010.220.1447), i.e. natural persons, legal entities, and organisational units not being legal entities and granted legal capacity by a separate act – performing business activity on their own behalf. Civil partnership shareholders in the scope of performed business activity are also considered as entrepreneurs.
- The Shop is aimed at entrepreneurs carrying out business activity in Poland and in the EU. Entrepreneurs from outside EU and natural persons interested in the Shop offer can contact Coffee Service office via e-mail: biuro@coffee-service.eu to discuss details of potential transaction.
- In order to open an account in the Shop and place a binding order, it is necessary for a registered user to provide identification data, described in item 5 above. The Shop Clients, who have an account in the Shop, are entitled to modify the above mentioned data, including their correction and deletion at any time. The Shop reserves the right to block the possibility to place orders, in case a user has removed the data necessary to complete an order.
- The data identifying the Shop users, in particular data concerning natural persons, are stored by Coffee Service Sp. z o.o. in accordance with the conditions defined by the Regulation of the Minister of the Interior and Administration of 29.04.2004, concerning personal data processing documentation, as well as technical and organisational conditions, which should be met by IT equipment and systems used for personal data processing (Dz. U. 2004, no.100, item 1024).
- Personal data provided by the Shop users are used and processed solely for the purpose of processing orders, and are not shared by Coffee Service with third parties.
- The range of products offered online by Coffee Service includes in particular the following groups of products:
Plastic packaging;
Packaging materials;
Plastic films;
Used machines;
New machines.
2. The procedure for order placement and fulfilment
- Orders can be submitted 24 hours a day 7 days a week. Orders are completed at working days. In case of a temporary shutdown of the Shop, necessary to make repairs or upgrades, users are informed of that shutdown via appropriate information published at the Shop site.
- To place an order in the Shop, the user shall log in, and then choose products and their amount. Then, the user chooses payment and delivery method from options available in the order form positions. To complete the order placement procedure, the user must submit chosen order by clicking an appropriate icon in the order form. Orders accepted for fulfilment are shown in the “basket” on the tab, allowing the user to track order status.
- It is possible to modify or cancel an order, until its status is changed into “accepted for fulfilment”. If that status is already attained, a user should individually contact Coffee Service via e-mail sklep@coffee-service.eu or call it at: +48 22 625 15 10, 22 628 06 83 to confirm the possibility to cancel order fulfilment.
- In case of purchase of standard packagings, the customer should consult specifications which are provided on the website. The purchase is explicit with acceptance of all included information.
- Orders are accepted for fulfilment:
● orders paid by bank transfer – when the payment for products is accredited to the indicated bank account of the Shop (payment status will be visible in the user account);
● cash on delivery orders – after the Shop receives a correct order placed by a client via the Shop site. - Each order acceptance is confirmed with a return e-mail sent to a client after the ordered product availability check.
- In case of circumstances that prevent partial or total order completion, in particular unavailability of ordered products in a warehouse, the Shop reserves the right to suspend order completion, and is obliged to contact the user in order to agree on the method and date of order completion.
- The Shop reserves the right to refuse order completion in case a client has provided false, incomplete or incorrect data, and in case contact with a client concerning order completion is impossible.
- The prices of products available in the Shop are net prices in PLN or EUR.
- A national client can choose one of the following payment methods:
● Bank transfer to a bank account (100% advance payment);
● Cash on delivery (collected by a courier);
● Cash on delivery, picked up by a client from a warehouse. - A foreign client can choose one of the following payment methods:
● Bank transfer to a bank account (100% advance payment);
● Cash on delivery, picked up by a client from a warehouse;
● A EU client, who wants to pay with a bank transfer in PLN will be serviced outside the online shop, in the form of individual arrangements carried out via e-mail sklep@coffee-service.eu or by phone: +48 22 625 15 10, 22 628 06 83 - The main Coffee Service warehouse is located at:
Magazyn Główny:
ul. Wąska 95A, Sokołów
05-806 Komorów - A national client will receive an invoice for the order along with the goods, or an electronic invoice in case the client agreed to receive it. Clients from EU countries will receive an invoice for the delivery within the European Union with a registered letter and delivery confirmation.
3. Delivery conditions
- In case of orders not higher than 3,000 (three thousand) PLN net, the delivery cost is covered by a client. For orders higher than 3,000 (three thousand) PLN net, the delivery cost in Poland is covered by the Shop, and the delivery in the territory of EU countries is subject to EXW warehouse delivery conditions.
- A client can choose the following goods receipt options:
● Pick up the goods in person;
● Courier service. - The Shop cooperates with DPD courier services (further referred to as “DPD”).
- In case of bank transfer, the delivery cost is 1 (nineteen) PLN per 1 (one) carton. The delivery cost for EU clients depends on the country of destination, and is verified individually during order placement.
- In case of cash on delivery, the delivery costs is 19 (nineteen) PLN per 1 (one) carton and additional 5 PLN for the COD option.
- The delivery cost depends on the number of ordered goods (number of cartons).The client gets an information about the total cost during order placement. That information is also available in user account in an appropriate tab.
- Estimated delivery time, counted from the moment of shipment, is 3 (three) working days on the territory of Poland, and from 3 (three) to 7 (seven) working days on the territory of the EU. A courier company is responsible for delivering the parcel on time.
- A client is obliged to pick up the ordered goods and in case of cash on delivery to settle payment for the ordered goods according the chosen payment method.
- If a parcel is not picked up by the client, it will be returned to the Coffee Service Main Warehouse indicated above in chapter II item 11. A client shall contact Coffee Service in order to establish the method of parcel pickup. In such a case, Coffee Service reserves the right to charge additional handling cost to the amount of the order price, including among others the cost of parcel handling after the client has not picked it up, storage cost, giving the parcel out to the client, etc.
- A client can refuse to pick up goods, only if he finds that a parcel is damaged, incomplete, or the packaging is broken. If the outer packaging is broken, a client can check its contents in the courier’s presence, and in case of any damage of goods he can refuse to pick up the ordered goods and execute a protocol in the courier’s presence. In order to state damage of the parcel content, a client in the presence of DPD courier, who has delivered the parcel, writes down a shipping damage report. The shipping damage report should include: date, delivery time and description of damaged or missing items, along with their names, possibly their make and model. The shipping damage report shall be signed by a client and a DPD courier, who has delivered the parcel, and then delivered to Coffee Service.
- The orders picked up by a client are non-returnable. In case any missing items are found, or the parcel is incompatible with the order, the client shall individually contact Coffee Service in order to clarify details.
- Coffee Service store and DPD are not responsible for the delivery of a parcel, which was wrongly addressed due to reasons attributable to the Client, if the Client has changed its seat without notice to Coffee Service during performing the delivery, and in case of a force majeure that makes delivery completely impossible, in particular such as: floods, strikes, earthquakes, fire, etc.; in such cases Coffee Service reserves right to store the goods in the Main Warehouse.
- To all matters not settled in this chapter, and concerning delivery conditions, the documents “General shipping guide” and “International shipping” available on DPD site www.dpd.com.pl are binding.
4. Complaints
- In case of damage or defect in the goods, as well as in case of delay over 14 days in the delivery of ordered goods, the customer has the right to complain.
- Complaints should be submitted in writing by mail to Coffee Service, by fax, via the Shop site, or an e-mail. Complaints should be delivered within five (5) days from the parcel receipt.
- Complaints submitted after that deadline, complaints inaccurate or incomplete, completed after the deadline or complaints submitted by an unauthorized person shall be treated as not transferred.
- Complaints concerning defects in packaging or plastic film are investigated after presentation of an identification label affixed to each lot of goods. It is required to determine the scale of the defect in a batch, or determine the deviation from required product parameters.
- Complaints shall be investigated within 30 days of the receipt of the complaint. Coffee Service informs the client about total or partial recognition, or rejection of the complaint in writing within the period specified in the previous sentence.
5. „New machines” complaints
- All the „new machines” which are offered by on-line shop are brand new and free of physical and legal defects.
- „New machines” are subject to 12-month warranty.
- To retain a warranty for „new machines”, it is required that all defects are detected, reported and the „new machine” is delivered within 14 days after detection to the Seller’s warehouse. The proof of order have to also be delivered with the machine. The complaint should contain name of the Customer, contact details and description of defects. Buyer loses the rights to raise a complaint if they fail to fulfill these conditions.
- Claims for „new machines” are considered within 30 days from application date. The customer is informed about decision (acceptance or rejection of claim) within this time. In a case of detecting defects, Seller is obliged to repair defected machine, replace it with other machine without defects or make a refund.
- Cost of packing and delivery of „new machines” under the warranty is covered by Buyer.
- Seller excludes responsibility under statutory warranty.
6. Final provisions
- These Terms and Conditions do not contravene the regulations of the Act of 11.05.2001 concerning packaging and packaging waste (Dz.U. 2001.63.638), and the Act of 18.07.2002 on rendering electronic services (Dz.U. 2002.144.1204).
- To all matters not settled in these Terms and Conditions provisions, appropriate regulations of the Polish law and especially of the Civil Code shall apply.
- All materials published in the Shop site, using or publishing these materials without prior written permission of Coffee Service is forbidden.
- These Terms and Conditions can be modified by Coffee Service at any time.
- Any disputes arising out of the Terms and Conditions shall be settled by common courts of law having jurisdiction over the Coffee Service seat.